AQAV does not train personnel on how to design and install AV systems. It is assumed that candidates already know this. AQAV instead trains people on how to verify whether a design or an installation is in compliance with the client's order and identify any defects that must be corrected.

 

The AV9000 Standard includes a battery of tests to be applied at each major milestone in the development of an AV project to assure that the system is being designed and implemented in accordance with what the customer ordered, that it will perform as intended and that it adheres to the best industry practices so that it can be serviced and maintained well after it is installed.  They have been honed by thousands of systems to be as efficient as possible while still carefully uncovering every defect in workmanship from the simplest to the most complex of AV systems. 

 

CQD and CQT personnel are trained to be "AV Auditors," whose actual product is a report of findings from the audit.  The real value comes not from the CQD or CQT auditors correcting the defects themselves, but instead by reviewing the findings of the report with the personnel that was responsible for the effort being audited.  In this way, once the other team's members understand the non-conformances, and why they are defects, they will no longer produce them in future projects ("continued improvement").  This has a significant effect on the AV company's bottom line, since these defects are a significant cost, and it will in all likelihood be eventually uncovered by the client, where the corrective actions will come at a substantially higher cost.

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CQD Candidates demonstrate that the individual possess the basic knowledge and skills for monitoring and measuring quality while the AV system is designed and developed. (Contract Review, Design Review, Engineering Review, Milestones), that they can themselves create an EDID plan, and that they have a basic understanding of quality principles and preparing an AV audit.  In the end, they can apply the checklist, manufacturers manuals and the mathematical tools they are given to properly review a design.

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CQT Candidates demonstrates that the individual possesses the basic knowledge and skills for monitoring and measuring quality while the AV system designed and developed (Site Ready, Staging, Commissioning and Acceptance Milestones), that they can set an audio system's gain structure and that they have a basic understanding of quality principles and preparing an AV audit.  In the end, they can apply the checklists and test instrumentation on a system and verify conformance of an AV system in products, practices, and performance.

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The CQL course is for owners and supervisors of AV companies.  It contains a primer on Quality Management Systems, and a glimpse into the true costs of poor quality, which are essentially hidden so that participants can appreciate the ROI of quality initiatives and their dramatic effect on profits, moral, and sales.

 

Most companies have someone accountable for Sales Management, Marketing Management, Financial Management, Purchasing Management, etc.  Howe many can identify a C-level individual who is accountable for managing the quality of what they sell?  Ironically, when a company has an effective and competent Quality Manager, all the aforementioned in the Management Team has a much easier job.  You get paid faster.  Your customer sells more than your salespeople.

 

The CQL program dispels the misunderstanding surrounding quality in AV, addresses ROI, suggests a "how to" to Training Management, presents the ABC's for creating procedures for consistent, defect-free operations, explains how to integrate the AV9000 Standard into day-to-day operations and shows how to improve a corporate culture of quality.